Delivery by Post

This option is currently available for our Gift Vouchers.

Select the monetary value of the gift vouchers you require from the online store and go to the checkout area and select the ‘Delivery by Post’ option, following the instructions to pay for your order. Where instructed please give details of the delivery address where you would like the gift vouchers posted. If you require the gift vouchers to arrive within a particular date range, please indicate this in the ‘Additional Instructions’ area.

Once we have posted your gift vouchers we will send you an email to indicate that they are on their way.

Amending /cancelling an existing order

Any orders can be amended providing the order has not been collected/dispatched – in this instance it is best to contact us during our normal opening hours for a prompt response. You may cancel an order for a full refund providing the order has not been collected/dispatched. After the order has been delivered you have the right to return goods within 7 days of delivery if you are not satisfied for any reason. You must inform us if you plan to return goods. Refunds will be made within 30 days from the date that the returned goods have been received.

Terms and Conditions

Any problems with orders once they are received need to be notified to us as soon as possible or in all cases before 7 days. We will replace or refund if any items do not reach you in good condition.

This does not affect your statutory rights. If you cancel your order before delivery/collection you will receive a refund within 30 days of cancellation.

You can contact us during our normal opening hours. We charge VAT where applicable at 20%, this is included in all prices stated.

Intellectual Property

All copyright, trademarks and other intellectual property rights on our website and any content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to us as permitted by law.

In accessing the website you agree that you will access the content only for personal, non-commercial use. None of the content may be downloaded, reproduced, copied, transmitted, stored, sold or otherwise distributed without the written consent of the copyright holder. This excludes downloading, copying and/or printing of pages of the website for personal, non-commercial or home use only.

Cookie Statement

This is a statement on cookies as required by the ePrivacy Directive that came into force at the end of May 2012.

Cookies are small identifying tags that most interactive websites place in a special folder on your computer when you visit a web page. Cookies are used for many handy things that make surfing the internet and navigating around web pages quicker, more secure, and more personal to the user. Sadly some businesses have sought to use cookies in a more intrusive way – to track our personal online browsing and purchasing habits. This is recognised, quite rightly, as an invasion of privacy, and so the ePrivacy Directive was created to regulate the use of cookies and better inform internet users.

We support and are actively seeking to comply with the new directive and offer the following declarations and information to our visitors.

Cookies Policy

Our use of cookies is minimal and is related to the technical operation of this website. We do not use cookies to track your personal browsing or purchasing habits.

We use first party session cookies to remember your details on the enquiry form until your enquiry is submitted successfully. These are session cookies, used only during the current browsing session and are deleted at close of browsing session.

We may also have links to Facebook, Google+, Twitter, AddThis, and similar – these social networking sites/sharing buttons use ‘third party’ cookies and may share some personal data when you use them, depending how you have set up your privacy options with them. If in doubt please check your social media account settings.

We are not responsible for, or have any control over third party cookies – each service or social network operates in a different way and you should refer to their own websites, cookie and privacy policies and terms of use for more detailed information on how they operate.

Turning Off Cookies

We are required under the ePrivacy Directive to tell you how you can turn off cookies. However we strongly suggest that you take informed advice before you turn off cookies en masse – this can have significant impact on your browsing and online shopping experience – conveniences that we have all grown used to over the years – from password reminders to customised viewing preferences to ‘shop now, complete later’ shopping baskets and many more.

We offer the following suggestions to our customers regarding turning off cookies;

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you are happy with your current browsing privacy you need do nothing at all. By using our services you are authorising us to use the first party session cookies to reduce duplicate page impressions. These are non-personal cookies deleted at the end of a session so we don’t believe that is either intrusive or likely to offend – if it does you can turn them off as follows:

If you wish to amend your cookie preferences for this website or any other websites, you can do this through your internet browser settings. Your browser’s ‘help’ function will tell you how to do this. Please be aware that if you do this you may be unable to use many of the functions on merchant websites, online banking, other ecommerce sites, and auction websites, however it shouldn’t affect your use of our website.

If you have PC cleaning or advanced anti-virus software, you may also be able to be more selective about which cookies you want to allow and which prevent. If you are worried about cookies but still want to keep functionality of your favourite websites and online stores this may be a better option than turning them off completely.

More information about cookies generally and further guidance on turning off cookies can be found at the UK Government website.

Privacy & Personal Data

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

This applies to all information collected or submitted to us via the website and/or by email correspondence. Most instances of interaction with our site – applying to join a newsletter and making enquiries.

We receive and record IP addresses from our web forms – these are recorded in case of a need to block malicious users of our forms. We use the information you provide about yourself or your company when following up enquiry requests purely to complete that transaction. We do not share this information with outside parties except to the extent necessary to complete that enquiry, or as may be required by UK legislation.

We hate spam – we get bombarded with masses of it so we know how it feels. We do not use indiscriminate e-mail marketing lists, web harvesting, or purchased mailing lists, nor do we sell any data to anyone.

To prevent unauthorised access, our website is hosted with reputable ISPs and we maintain proprietary firewalls on our own systems and maintain appropriate physical and electronic procedures to safeguard data within our premises. All our systems run the latest anti-virus software and have active virus protection and incoming and outgoing email virus scanning.

This website may occasionally provide links to third-party websites. Any such links are provided solely as a convenience to our visitors. We have no control over these websites or their content and does not assume any responsibility or liability for these websites. If you access any of the third-party websites linked to our website, you do so at your own risk.